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The Known Issues

Jayfresh_Respawn
539 postsPosts: 662 Community Manager
edited January 2017
Update for 01.20.2017

Ping spikes and game lag: We are introducing a new logging system in the next server update going live next week to report player connection quality to help us track down reports of laggy games and disconnects. This will help us address for future fixes.

Locked content beyond Gen 10.50:
Currently there are unlockable cosmetic items that can only be obtained by progressing beyond Gen10. Gen 10 is the highest rank you can achieve in the game. In an upcoming patch for the next DLC we will be moving these unlocks so you can earn them for reaching Gen10.50. The team is looking into the future of progression beyond this.

PC Stuttering: Our stutter investigations are still ongoing, but we've discovered the following so far:
  • v2.0.1.1 shipped with a bug that caused Crossfire users to experience severe stuttering and a memory leak; this has been fixed and will be included in the next patch. Multi-GPU testing is still ongoing and we're working with vendors to ensure that the game supports Crossfire/SLI to the best of our abilities, but for now, players are advised to disable Crossfire/SLI when playing the game.
  • Aside from the Crossfire bug, the only situation where we have observed severe hitches like those shown in user videos (thanks for those!) has been when the GPU VRAM is overcomitted (more than 85% of VRAM used). While we're not sure that this is the cause of the reported hitches, in an effort to eliminate it as a possible cause, the way the Texture Quality setting is presented to the user has been revised to be more accurate of how it works, and the values at each setting tier have been re-tuned. More details will be included in the patch notes.
  • Stuttering has also been observed when GPUs thermal throttle, and the usage of adaptive resolution can amplify the frequency of these stutters because it can trigger the following feedback loop:

    1. GPU approaches thermal limit due to rendering load and lowers clock rates to compensate.
    2. Frame rates drop below the FPS target due to slower GPU and adaptive resolution drops the rendering resolution to compensate and bring frame rates up.
    3. The lower resolution results in less load on the GPU and creates more thermal headroom; GPU clock rates increase.
    4. Adaptive resolution detects frame rates have increased and starts raising resolution again.
    5. Go to step 1.


    Players should check GPU temperature and clock rates with their preferred monitoring software to verify that this is not the case for them during long play sessions. If you are experiencing thermal throttling, disabling adaptive resolution can mitigate stuttering somewhat, but the ideal solution is resolving the cause of insufficient cooling.

  • Finally, we have observed small fluctuations in frame times during some periods of texture streaming activity that might be manifesting itself more severely on user machines (we can't test every possible hardware/software combination), so throttling has been added to the texture streaming system to reduce these fluctuations. The throttling mechanism will continue to be adjusted, but we wanted to get it out there to see if we're on the right track in reducing stuttering, and to see how noticeable/objectionable the throttling is for users.

Jay Frechette | Community Manager | Respawn
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