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After opening the game the screen become black and cannot enter

0 postsPosts: 1
But my computer has already fulfiiled the recommed enquiries


  • Sledge70
    148 postsPosts: 227 Community Manager
    Can you provide your system specs?
  • OlivorKlozov
    1 postsPosts: 1
    edited October 2016
    Seeing the same issue here. I can start the game but when trying to join a multiplayer lobby (not even a game) the screen goes black (no signal) and I need to hard restart the computer. I checked the event viewer for any system errors and aside from the "previous shutdown was unexpected" there are no errors indicating what happened.

    Last night I was able to play the game for a few hours without any issues (with the first wave of AMD driver patches for TF2), but today since installing the newest AMD drivers released this morning it keeps crashing. Since last night Windows also applied a few updates, so that might be related.

    OS: Windows 10 Professional 64 bit - Version 10.0.14393 Build 14393
    CPU: AMD FX9590
    Mobo: Gigabyte 990FXA-UD3 R5 (F3 bios)
    Memory: 16 GB DDR3-1600
    GPU: AMD R9 280X
    Monitor: ASUS MG248Q (1080x1920 @144Hz)

    Video settings are as low as they can go in every category.

    GPU Drivers info:
    Driver Packaging Version: 16.40.2911.1001-161025a-308178E
    2D Driver Version:
    Direct3D Version:
    OpenGL Version:
    OpenCL Version:
    AMD Mantle Version:

    Edit: Just verified this also happens when trying to start the campaign.

    Edit 2: Tried rolling back AMD drivers, no luck.

    Edit 3: Tried uninstalling and reinstalling, no luck. Thought it might be a hardware issue so I took apart everything and dusted/cleaned, still no luck.
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